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Session Replay

Watch Every Visitor Session
Like You Were There.

Full DOM-accurate replays of real shopper sessions — clicks, scrolling, hesitation, everything. Captured automatically, streamed to your dashboard in near real-time, and mapped straight to that visitor's chatbot conversation.

100%

DOM Fidelity

Real page structure replayed, not just click heatmaps or dots.

10s

Capture Interval

Sessions stream to your dashboard in near real-time batches.

1 ID

Shared With Chat

Every replay maps to that visitor's chatbot conversation automatically.

Anonymous

By Default

No name or email captured unless a visitor types one in on your store.

Interactive Demonstration

This Is What a Replay Looks Like

A mocked-up preview of the dashboard player — real recordings replay your actual store, pixel for pixel.

Mock WooCommerce store page being replayed
00:04
01:03
Session Details
VisitorAnonymous
Events212
Chat Linked Yes
Live Playback

Speed controls, skip-inactive, and full-screen mode are all built into the dashboard player — no extra setup required.

See Your Store the Way Shoppers Do

Stop guessing why a checkout stalled or a feature went unused. Watch it happen.

Full DOM Replay

Not a video, not a heatmap — a structural reconstruction of the actual page your visitor saw, clicked, and scrolled through, replayed at your control.

Near Real-Time Streaming

Sessions batch and upload every 10 seconds, with the critical first frame flushed immediately on page load — so recordings show up in your dashboard as visitors browse.

Unified With Chat & Support

Recordings share a session ID with the AI shopping chatbot. Watch what a visitor did and read what they asked, side by side, without cross-referencing anything.

Privacy-Conscious by Design

Sessions are anonymous by default. An email only attaches to a recording if the visitor actually types one in somewhere on your store — nothing is inferred or guessed.

Captured Client-Side, Replayed Server-Side

The moment a visitor lands on a page, capture begins. The first meaningful frame flushes to your dashboard immediately, and every 10 seconds after that a fresh batch of clicks, scrolling, and DOM changes streams up alongside it.

Open any session from your dashboard and it reconstructs into a full, scrubbable replay — play, pause, speed up to 8x, or jump straight to the moment that matters.

No screen-recording software. No third-party tag. Just your store, replayed accurately.

Why it matters

Turn Guesswork Into Certainty

Analytics tell you what happened in aggregate. Session recordings show you exactly what happened to one real visitor — which is usually all it takes to find the fix.

Debug real bugs from real sessions, not vague bug reports
See exactly where shoppers hesitate, rage-click, or drop off
Reduce support back-and-forth with visual context
Correlate replays with live chat transcripts automatically
No third-party session-replay vendor or extra script tag to manage

Frequently asked questions

What does a session recording actually capture?

The full DOM — page structure, clicks, scrolling, mouse movement, and form input events — reconstructed and replayed exactly as the visitor saw it. It's not a video file and not a click-heatmap; it's a real structural replay of the page.

Do you record keystrokes or payment details?

No. Session recordings capture on-page interaction structure, not raw keystroke content, and never touch payment fields — those are handled entirely by WooCommerce and your payment gateway, off-page from anything we record.

How is this connected to the AI shopping chatbot?

Every recording and every chatbot conversation share the same underlying visitor session ID. Open a recording and you can see the exact chat transcript for that visit alongside it — no separate lookup needed.

Does this slow down my WooCommerce store?

No. Capture runs entirely client-side and batches events for upload every 10 seconds (plus once more on page exit), so it never blocks page rendering or checkout.

Where do I watch recorded sessions?

In your Get Recommendor dashboard under Session Recordings. Pick a visitor from the list and it opens straight into a full replay player with playback speed controls and session details alongside it.

How do I turn it on?

Enable "Behavioral Tracking for ML" in your WooCommerce plugin settings. Recording starts immediately for new visits — no theme edits or extra scripts to install.

Start Watching Real Sessions
Today.

Turn on session recordings and see exactly how shoppers experience your store — no third-party replay vendor required.